2019 NABTEB GCE Office Management Questions and Answers

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NABTEB GCE Office Management Questions and Answers





i. Table.
ii. Pie Chart.
iii. Bar Chart/Bar Graph.
iv. Area Diagram.

i. Personnel: Office personnel are actually performing the office work. Generally, the selection and placement of office personnel is carried on by the office manager in small organization. In large organization, staffing is carried on by the human resource management department.

ii. Means: Means refers to tools used to perform the office work. Means include pen, pencil, eraser, paper, ink, office forms, typewriter, computer, printer, calculator etc.

iii. Environment: The nature of business determines the environment of an office. The various office works have to be carried on under a particular condition or environment.
A working environment is created and maintained for the smooth performance of office work.

iv. Purpose: The office personnel must be aware of the purpose for which a particular work is carried on and the impact of such work on others’ performance.
The office manager teaches the purpose to office personal.

i. The nature of goods and services: Some goods and services are suitable for large scale production while others cannot produced on large scale.

ii. Increase cost of production: If cost of production is increasing as a result of high cost of inputs, division of labour cannot be possible.

iii. Managerial ability: Managerial ability must be duplicated as the firm expands.
This causes difficulties to management in organizing and coordinating the factors of production employed.

iv. Government policies.

[Pick any two]
i. Better accuracy.
ii. You are the owner of the information.
iii. Higher level of control.

i. Security Risk Assessment: Security risk assessment is the evaluation of an organization’s business premises, processes and activities in order to uncover hidden security loopholes that can endanger both the company and her people.

ii. Employment of Security Guards: A security guard is a person contracted and paid by an organization to protect property, asset and people.

iii. Perimeter Protection: Perimeter protection is the physical security control measures installed as a form of access control to restrict and reduce access from outside sources.

iv. Developing an Emergency Response Plan: Always be prepared for an emergency. Emergencies can happen at any time and when it happens, it is critical that your organization should know what to do.
A good emergency response plan helps companies not only protect its employees but its community, and the environment.

[Choose any 4]
i. Lack of Enabling
ii. Environment and Infrastructure
iii. Poor Power Supply
iv. Poor Transport Network
v. Poor Access to Funds
vi. Not Enough Government Support.

i. Financial analysis of capital expenditure projects
ii. Constructing profit projections for a new product
iii. For making sales production
iv. Setting up production quantities, and making a sampling analysis to determine the quality of a product.

i. Communication
ii. Management
Cohesiveness and Consistency
iii. Purchasing
iv. Travel

Efficiency of labour means the productive capacity of a worker. It indicates the ability of the worker to do more work or better work during a given period of time.

A line organization can suffer from a lack of specialization. This is because each department manager is concerned only with the activities of his own department. Therefore, employees are skilled in tasks pertaining to their departments alone.
These organizations can overburden a keyman or a few key-men to the extent of their breaking point.
Also, in the absence of a staff aid, if a strong man seizes the organization, he can run it arbitrarily.
Such arbitrary power can lead to a considerable damage to the organization.


ANSWER 2 FROM 11-14, 2 FROM 15-17 & 1 FROM 18-20

Training is a learning process in which employees get an opportunity to develop skill, competency and knowledge as per the job requirement.
While, development is an educational process which is concerned with the overall growth of the employees. To improve the work performances of the employees.

(b) Orientation is important because it:

i. Provides the new employee with concise and accurate information to make him/her more comfortable in the job.
ii. Encourages employee confidence and helps the new employee adapt faster to the job.
iii. Contributes to a more effective, productive workforce.
iv. Improves employee retention, and promotes communication between the supervisor and the new employee.

Office records management is the supervision and administration of digital or paper records, regardless of format.
Records management activities include the creation, receipt, maintenance, use and disposal of records.
In this context, a record is content that documents a business transaction.

Records management ensures that institutional records of vital historical, fiscal, and legal value are identified and preserved, and that non-essential records are discarded in a timely manner according to established guidelines and identified legislation.
It also helps in evaluating progress of organization, It helps in preservation of history of organization.

Leadership is a process by which an executive can direct, guide and influence the behavior and work of others towards accomplishment of specific goals in a given situation.

i. Reliability: A manager that is leading a team has to be reliable. This means being available for your employees, getting things done that you said you would, and supporting your team however needed.

ii. Confidence: To be an effective manager, you need to be confident in your abilities, experience, and decisions. This doesn’t mean you have to be arrogant or feel that you’re better than your employees. But you’re in a management role for a reason, so be proud and be an inspiration to your team.

iii. Respect for Employees: If you don’t respect your employees, there will definitely be tension in your workplace. Be cognizant of their time and abilities, be able to listen and communicate with them, and be a resource of knowledge and guidance.

iv. Communication: Being able to communicate with your team is required when being an effective manager. This not only means communicating job responsibilities and expectations, it means listening to your team and working with them to produce results within their position.

Distributive trade is defined as the totality of all forms of trade activities, from the procurement of goods from the manufacturer, to delivery these goods to the consumers.
It includes wholesale and intermediation trade, retail and trade in motor vehicles and motorcycles trade.

i. Self distribution for local sales: If you only sell your products locally, you can usually distribute them yourself, assuming you have the vehicles and personnel to do so.
If you distribute your own products, you don’t have to pay middlemen such as wholesalers, distributors or agents, and you get to keep the entire wholesale purchase price.

ii. Wholesalers and Distributors
When you work with wholesalers and distributors, you’ll just need to deliver your product to one central location rather than to each individual store.

Nationalisation is the process of transforming private assets into public assets by bringing them under the public ownership of a national government or state.

Privatisation is the process of transferring an enterprise or industry from the public sector to the private sector.
For example, if an individual or organization purchases all the stock in a publicly-traded company, then effectively makes it private, that process is described as privatisation.

Indigenization can be defined as the transfer of ownership and control of business enterprises from foreigners to the indigenes. It is a policy designed to ensure greater participation of indigenes in the ownership, control and management of business enterprise.

Commercialization is the process of bringing new products or services to market.
The broader act of commercialization entails production, distribution, marketing, sales, customer support, and other key functions critical to achieving the commercial success of the new product or service.

i. Rigidly defined: Standard deviation is rigidly defined measure and its value is always fixed.
ii. Best measure: Standard deviation is based on all the items in the series. So, it is the best measure of dispersion.
iii. Less affected: Standard deviation is least affected by the sampling fluctuations than other measures (mean deviation and quartile deviation).
iv. Suitable for algebraic operation: standard deviation can be used for mathematical operations and algebraic treatments.
It is also applicable in statistical analysis.

Step 1: Sort the data in ascending order.
Step 2: Calculate the range of data.
Step 3: Decide on the number of intervals in the frequency distribution.
Step 4: Determine the intervals.
Step 5: Tally and count the observations under each interval.


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